All international orders on our site are payable only by Wire transfer.
We also accept Government, School, and University Purchase Orders.
WE DO NOT CHARGE YOUR ACCOUNT UNTIL WE HAVE SHIPPED YOUR ORDER.
6671 S.W Freeway
Suite 805
HOUSTON, TEXAS 77074
TOLL-FREE PHONE: 1 800 296-2013
Phone Number : 713-339-4600
Fax Number : 713-339-4617
Email Info
Information : info@vidinc.com
National sales: vidsales@vidinc.com
rental: neil@vidinc.com
Service : vidservice@vidinc.com
Tape sales : mukta@vidinc.com
Gvt Sales :vidgvt@vidinc.com
webmaster: webmaster@vidinc.com
neil@vidinc.com
VID PRICE GUARANTEE
If we lower our price on merchandise within 30 days of your purchase date, we
will make up the difference to you as a VID credit - good for your next purchase.
Sorry no refunds on Price Guarantee. We will also match any nationally advertised
price on the same new, in-stock items/ offers from AUTHORIZED DEALERS for
that brand, again, upto 30 days form your purchase date. Just show us the
published price- and we'll match it - with the difference paid in VID credit.
Vendor promotions excluded.
Due to vendor restrictions, some of our products on this site may be listed with
manufacturer suggested retail price (MSRP) or the minimum advertised price
(MAP) allowed by the manufacturer or the actual selling price is listed. Please
call toll free 1-800-296-2013, to speak to a sales rep, for the lowest price,
and options on how to make your purchase
All products on our website are subject to pricing and availability. Items listed
on clearance are not always guaranteed to be available and in stock at time of
purchase
Shipping and Tax and Insurance:
WE WILL ADD ANY ADDITIONAL SHIPPING & TAXES THAT MAY
BE APPLICABLE TO YOUR INTERNET ORDER AT THE TIME WE
SHIP THE ORDER TO YOU. YOUR ORDER TOTAL DOES NOT
INCLUDE ANY APPLICABLE TAX OR ANY NECESSARY EXTRA
APPLICABLE CHARGES.
On orders over $1000, we will add insurance at a rate of .6% of the
total purchase amount to the shipping amount. This will help guard
against damage to merchandise while in transit with courier UPS. An
example, $3000 camcorder purchase will have $18
($3000 x .006 = $18) added for UPS insurance.
SHIPPING ON ANY ITEM WEIGHING OVER 150 LBS WILL HAVE
TO BE SHIPPED VIA FREIGHT LINE...PLEASE CALL 1-800-296-2013
FOR EXACT SHIPPING AMOUNT
All orders and necessary documentation (such as credit card authorization
forms) must be received before 2PM Central Standard Time in order to
ensure same day processing and shipping of order.
Note:
All pictures on website are representative of product from manufacturer,
it is at the sole discretion of the manufacturer if a change is made to
either the packaging or labels
Clearance Items:
30 Day Warranty unless otherwise stated on CLEARANCE items
No Returns or Refunds on CLEARANCE items
All Sales are FINAL on CLEARANCE items
Return & Exchange:
If for whatever reason you are dissatisfied with your purchase, you can return
it to Visual Interactive Dynamics (VID Inc) within 10 days of receiving the
item(s). We will exchange it for another item or give you a refund for the full
amount of the original purchase price excluding shipping charges and restocking
fees (to be determined by VID upon inspection of returned goods but no less
than 15%). All returned or exchanged items must be in new condition,
unregistered, in their original box, and must include all packing material, blank
warranty cards, manuals, and all accessories. Claims for damaged/missing items
must be received within two business days of receipt of merchandise.
No returns on:
Printers once ink cartridges are installed, TVs, TV combination units,
monitors 37" and larger, Special Order merchandise, Clearance Items,
and all consumables (including but not limited to: recordable media, film,
digital memory, tapes, batteries, bulbs, CD/DVDs, etc.)
Rules & Policies:
No returns will be accepted without an RMA # Call 800-296-2013 or
713-339-4600. Items with timers must show <120 min use. Defective
items may be repaired or exchanged at our discretion for the same or
manufacturer's equivalent model only. Not responsible for personal
data or items left in returned merchandise. If any of the above
conditions are not met, VID reserves the right to refuse the return at
our sole discretion. Please inspect your purchase carefully. Claims for
damaged / missing items must be received within two (2) business days
of receipt of merchandise. Refunds on returned items which were paid
for by credit card will only be made by crediting the account charged
for the purchase. Refunds on returned items which were paid for by
check will only be made by check after a 10-day waiting period.
Rebate information is provided for informational purposes only and
does not promise or imply eligibility to receive the rebate.
How to Contact Customer Service
Online:
vidsales@vidinc.com
By Phone:
800-296-2013
713-339-4600
By Fax:
713-339-4617